Who We Are?
Casely is a modern store for phone cases & Accessories store With the best prices and quality, we offer imaginary discounts, and we also have a casely points system to collect points and exchange them for an amount that you can buy products with your points
Thank you for visiting Casetly.Org, Please read this Shipping & Delivery Policy, providing consent to document in order to have permission to use our services.
REFUNDS POLICY .
Last updated 28/02/2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy
Unfortunately, we cannot accept returns on sale items or gift cards.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
2. RETURN PROCESS
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there‘s anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 10 days of receiving the order at Shop@Casely.Org. If you have discovered our fault, please take pictures of the defective, or wrong case sent to you and attach them to the initial email with an explanation.
WARNING: Personalized products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer‘s defect.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at Shop@Casely.org.
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
In the event that you choose to exchange the product instead of returning it, We will give you a 20% Discount as a gift from our win-win policy